Site Policies | Givergy

Site Policies

Your privacy

Givergy Limited (“we” or “us”) is totally committed to protecting the privacy of site visitors and customers. We fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our visitors to third parties except where it is part of providing a service to you – e.g. as necessary to our charity partners, arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting givergy.co.uk (“Our Site”) you are accepting and consenting to the practices described in this policy.

Your consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to our site.

Site statistics

We may disclose aggregate, anonymised statistics about the number of visitors to our Site and activity as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to our Site on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. We use and store this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us here. For more information on our use of cookies, please see Cookie Policy section below.

Protecting your security

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.

Transfers of your information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

  • If we sell or buy any business or assets;
  • If we or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking your details

If you wish to verify the details you have submitted to us you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contacting us

Givergy Limited (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which we hold about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such charge upon receiving your access request, and confirm whether you wish to proceed and pay such charge.

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of our team, who will be delighted to answer any questions you may have.

You can either contact customer care or, write to us at:

Givergy Limited
Rosedale Studios,
Rosedale Road,
Surrey TW9 2SX

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Data Protection Policy

Introduction

In order to operate efficiently, we must collect information about people who use the Givergy systems.

This personal information must be handled properly under the Data Protection Act 1998 (‘the Act’). The Act regulates the way that we handle ‘personal data’ that we collect in the course of carrying out our functions and gives certain rights to people whose ‘personal data’ we may hold.

We consider that the correct treatment of personal data is integral to our successful operations and to maintaining trust of the persons we deal with. We fully appreciate the underlying principles of the Act and support and adhere to its provisions.

Information covered by the Act

The Act uses the term ‘personal data’. For information held by Givergy, personal data essentially means any recorded information held by us and from which a living individual can be identified. It will include a variety of information including names, addresses, telephone numbers, photographs of people and other personal details.

Data protection principles

We will comply with the eight enforceable data protection principles by making sure that personal data is:

  1. Fairly and lawfully processed
  2. Processed for limited purposes
  3. Adequate, relevant and not excessive
  4. Accurate and kept up to date
  5. Not kept longer than necessary
  6. Processed in accordance with the individual’s rights
  7. Secure
  8. Not transferred to countries outside the European Economic area unless the country to which the data is to be transferred has adequate protection for the individuals

Conditions

We will ensure that at least one of the following conditions are met before we process any personal data:

  1. The individual has consented to the processing
  2. The processing is necessary for the performance of a contract with the individual
  3. The processing is required under a legal obligation (other than one imposed by a contract)
  4. The processing is necessary to protect vital interests of the individual
  5. The processing is necessary to carry out public functions e.g. administration of justice
  6. The processing is necessary in order to pursue our legitimate interests or those of third parties (unless it could unjustifiably prejudice the interests of the individual)

Individuals’ rights

We will ensure that individuals are given their rights under the Act including:

  1. The right to obtain their personal information from us except in limited circumstances
  2. The right to ask us not to process personal data where it causes substantial unwarranted damage to them or anyone else
  3. The right to claim compensation from us for damage and distress caused by any breach of the Act

Legal requirements

While it is unlikely, Givergy may be required to disclose user data by a court order or to comply with other legal requirements. We will use all reasonable endeavours to notify users before we do so, unless we are legally restricted from doing so.

No commercial disposal to third parties

Givergy shall not sell, rent, distribute or otherwise make user data commercially available to any third party, except as described above or with user’s prior permission.

Our commitment to data protection

We will ensure that:

  1. Everyone managing and handling personal information understands that they are responsible for following good data protection practice
  2. There is someone with specific responsibility for data protection in the organisation
  3. Staff who handle personal information are appropriately supervised and trained
  4. Queries about handling personal information are promptly and courteously dealt with
  5. People know how to access their own personal information
  6. Methods of handling personal information are regularly assessed and evaluated
  7. Any disclosure of personal data will be in compliance with approved procedures.
  8. We take all necessary steps to ensure that personal data is kept secure at all times against unauthorised or unlawful loss or disclosure
  9. All contractors who are users of personal information supplied by the council will be required to confirm that they will abide by the requirements of the Act with regard to information supplied by us.

We have appointed a head of information compliance to lead on data protection for Givergy. This person is responsible for ensuring that the policy is effectively implemented.

Acceptable Use Policy

This acceptable use policy sets out the terms between you and Givergy Ltd (“we” or “us”) under which you may access our website givergy.co.uk (“our site”). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

givergy.co.uk is a site operated by Givergy Ltd. We are registered in England and Wales under company number 04220813 and we have our registered office at The Studios, Rosedale Road, Richmond, London, TW9 2SX. Our main trading address is The Studios, Rosedale Road, Richmond, London, TW9 2SX.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable law or regulation, or is fraudulent.
  • For the purpose of harming or attempting to harm minors in any way.
  • To transmit, or effect the sending of, any unsolicited or unauthorised advertising or promotional material or similar (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.